mcw Privacy Policy
This document explains in detail how personal information collected during your registration, transactions, and use of the mcw platform is stored, processed, and protected.
This Privacy Policy ("Policy") is issued by the mcw platform ("Platform", "we") and applies to all members ("you", "user") who use our services. This Policy forms an integral part of our Terms and Conditions. By registering on the Platform or using our services, you agree to comply with the terms of this Policy.
mcw always places the highest priority on the security of your personal information. We do not sell your information to any third party or use it for unauthorised purposes.
Types of Information Collected
1.1 Registration and Identity Information
When you create an account on mcw, we collect your name, date of birth, mobile number, email address, and password. No person under the age of 21 may register on our platform. A national identity card or passport may be requested if age verification is required.
1.2 Financial and Transaction Information
Records of transactions made via bKash, Nagad, or Rocket during deposits and withdrawals are stored in our system. For bank transfers, the relevant account details are also retained. This information is used solely for financial verification and fraud prevention.
1.3 Technical and Device Information
When you use the mcw website or app, your device's IP address, browser type, operating system, and session duration are collected automatically. This information helps maintain the security and performance of the platform.
1.4 Cookies and Usage Analytics
We use cookies to store your preferences, login information, and browsing patterns on the site. You can disable cookies in your browser settings, though some features may become limited as a result.
Purpose of Data Use
mcw processes your personal information for the following purposes:
Account Management
Your information is used to create, verify, and manage your account so that you can safely log in, deposit, and withdraw.
Processing Transactions
The necessary information is used to carry out secure financial transactions via bKash, Nagad, Rocket, or bank transfer.
Fraud Prevention
Information is analysed to detect fraudulent activity and ensure the overall security of the platform.
Providing Support
Your information and records of previous conversations are kept to provide effective support via 24/7 live chat and email.
Information is also used to verify bonus eligibility, determine VIP level, and provide a personalised experience.
Data Storage and Security
3.1 Encryption and Security Technology
All your information is transmitted and stored securely using SSL (Secure Socket Layer) encryption. Database access is controlled, and only authorised personnel can view the relevant information.
3.2 Data Retention Period
Information is retained for as long as your account remains active and for as long as necessary to meet legal obligations. Even after an account is closed, financial records may be retained for a set period.
3.3 Access Control
Only trained and authorised personnel may access personal information. All access activity is logged and regularly audited. Our third-party service providers are also required to follow the same standard of data protection.
Data Sharing Policy
mcw never sells your personal information. Information may be shared in the following limited circumstances:
- Payment Processing: Information necessary to process transactions is shared with bKash, Nagad, Rocket, and approved banking partners.
- Technology Service Providers: Information may be shared with selected partners for cloud hosting, cybersecurity, and analytics services, but only under strict confidentiality agreements.
- Legal Obligations: Information may be provided in compliance with applicable law where required by a court order or a lawful request from a law enforcement authority.
- Responsible Gaming: Under our Responsible Gaming Policy, limited information may be shared with support organisations if any concerning behaviour is identified.
User Rights
As a user of mcw, you have the following rights:
Right to Access Information
You may request to view the information stored about you at any time. After verification, we will provide that information within the specified timeframe.
Right to Correct Information
If any of your information is incorrect or outdated, you may request a correction. Some information can be updated directly from your account profile.
Right to Delete Information
If you request account closure, your personal information will be deleted, except for information that must be retained due to legal obligations.
Right to Withdraw Consent
You may withdraw consent given for marketing communications at any time. This will have no effect on your account or access to services.
To exercise these rights, please contact our support team. For general queries, you may also visit our FAQ section.
Protection of Minors' Information
mcw strictly prohibits registration by anyone under the age of 21. We do not knowingly collect information from minors. If a violation of this condition is detected on any account, that account will be closed immediately and all associated information will be securely deleted.
If a parent or guardian believes their child has registered on our platform in any way, please notify our support team immediately.
Cookie Policy
7.1 Types of Cookies
We use the following types of cookies:
- Essential Cookies: Required for login sessions, security tokens, and basic functionality.
- Functional Cookies: Used to remember your language preferences and interface settings.
- Analytics Cookies: Collect anonymous data to evaluate and improve site performance.
7.2 Cookie Control
You can disable non-essential cookies through your browser settings. However, disabling essential cookies will prevent you from using some core features of the platform.
Changes to the Policy
mcw reserves the right to amend this Privacy Policy as needed. Users will be notified in advance of any significant changes via email or live chat. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
The date on this policy confirms the most recent update. We also retain previous versions and can provide them upon request.
Contact and Complaints
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact our support team:
Contact Methods
- Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English.
- Email: [email protected]
We generally respond within business days. For urgent matters, please use live chat.