mcw's commitment to responsible gaming
Gaming is meant for enjoyment — not stress. mcw believes every player has the right to know their limits and stick to them. On this page you will find tools to keep yourself safe, ways to recognise warning signs, and paths to getting help.
For players aged 21 and above only
Gaming is entertainment, not addiction
mcw always wants its users to play in a healthy and informed way. Casino games or sports betting — any form of gambling is essentially a form of entertainment. But for some people it can get out of control, and that is when the right support becomes necessary.
Even before opening an account at mcw, we make it clear — this platform is for individuals aged 21 and above only. We strictly prohibit account registration by minors and enforce this through a verification process.
Responsible gaming is not just about protecting your money — it is also about being responsible towards your family, friends, and mental health. Reading our Terms and Conditions will help you understand how mcw has set its policies to protect its users.
If you ever feel that gaming is affecting your daily life, do not wait — make use of the tools and support options below. mcw's 24/7 live chat and email support are always available — in both Bengali and English.
Limit-setting tools
mcw gives you the ability to manage your own gaming habits. Using the tools below, you can manage your account at any time.
Deposit limit
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit cannot be exceeded.
Loss limit
Set a cap on how much you can lose within a given period. Once the limit is reached, betting will stop automatically.
Session time limit
Decide how long you want to play in a single session. After the set time, the system will automatically alert you or log you out.
Temporary break
Suspend your account for a few days. Take a cooling-off period ranging from 24 hours to 30 days.
Self-Exclusion
If you want to stop gaming for an extended period, activate Self-Exclusion. You can close your account for anywhere from 6 months to permanently.
Reality check
Receive a notification at regular intervals reminding you how long you have been playing and how much you have spent.
For more details about these tools, visit our FAQ or speak with our support team via 24/7 live chat.
Recognise the signs of a problem
Problem gambling habits develop gradually. If any of the signs below appear in yourself or someone you know, it is time to seek help.
- Repeatedly gambling to recover lost money ("chasing losses")
- Spending money meant for essential expenses (food, rent, children's education) on gambling
- Lying to family about how much you gamble or how long you spend gambling
- Repeatedly trying and failing to stop gambling
- Feeling restless, irritable, or depressed when unable to gamble
- Spending more time gambling by cutting back on work, study, or time with family
- No longer finding the same enjoyment unless betting larger amounts
- Taking out loans or borrowing money from others to cover gambling expenses
A brief self-assessment
Think through the questions below. If most of your answers are "yes", seeking help is the sensible step.
These questions are for awareness only — they are not a substitute for professional treatment. See the section below for professional support options.
Ways to get help
Acknowledging a problem takes courage. Below are various support options available to you.
mcw live chat
Contact mcw's 24/7 live chat at any time. Chat in Bengali — our team will provide immediate help with setting account limits or activating self-exclusion.
Email support
If you prefer to send a detailed request, contact us by email. Write to us for self-exclusion, account closure, or limit changes — we respond in both Bengali and English.
Family and friends
Tell someone you trust. Talk openly with a family member or close friend. Their support can play an important role in recovery.
Professional counselling
Speak with a mental health professional or counsellor. Addiction counselling is available at government hospitals and mental health centres across Bangladesh.
mcw's promise
Age verification: mcw verifies the age of every user at the time of registration. Accounts for those under 21 are not approved, and suspicious accounts may be reviewed at any time.
Protection of minors: If someone in your household is under 21, use parental control software on their device. Most browsers and operating systems offer free tools to block access to gambling sites.
Data privacy: Your self-exclusion or limit-setting information is kept completely confidential. In accordance with our Privacy Policy, personal data is never sold to third parties.
No pressure: mcw never encourages any user to place larger bets or increase their limits. Users who have activated self-exclusion will not be sent any promotional messages.
To learn more about our services and user rights, visit the About Us page.
Some tips for playing responsibly
Set a budget in advance
Decide how much you will spend before each session and stop when you reach that limit.
Play for entertainment
Do not treat gambling as a source of income. Play for enjoyment, not as a livelihood.
Take regular breaks
Avoid playing for long stretches — take breaks and spend time with your family.
Do not bet on emotion
Avoid gambling when you are angry, sad, or under stress. Emotional decisions tend to lead to losses.
Understand how games work
Before playing slots or live casino games, learn about RTP and volatility. An informed decision is always the better decision.
Accept losses
If you lose in a session, avoid placing larger bets in the next session or next day to try to recover that money.